Hospital Expedite Letters

Due to the COVID19 Pandemic millions of outpatient appointments have been cancelled and delayed in the NHS.

When patients contact local hospitals to find out when they might be seen or if their symptoms and condition has worsened, they are often asked to contact their GP and request an “expedite letter”. This is frustrating for you and the surgery as it rarely results in appointments being brought forward.

Furthermore, it is very difficult for a GP to measure to what extent your condition has worsened. We take your word for this, and the hospital should do the same. When making decisions about who to prioritise, it is only possible for the hospital to compare your condition and needs against all the other patients on their waiting list.

Eleanor Cross Healthcare has created two letters for you to use if you want to inform the hospital of a change in your symptoms. One is for patients waiting for a first appointment with a specialist. The second letter is for people waiting for a follow up appointment; treatment or an operation.

Template Letters

Please download the template letter below, completing your details and explaining the change in your symptoms. The letters are in Word format and only the areas highlighted can be edited.

You should post your letter to either Outpatient Appointments (for first appointments) or your Consultant’s Secretary (for follow up care). Please click on these links for the addresses of Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust

In the event of a change in a potentially life-threatening condition e.g., a known cancer, or heart and lung symptoms please contact 999, NHS 111 or Eleanor Cross Healthcare in the first instance.

Non-NHS work

All information in regards to non-NHS services can be found below.

The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges have existed since 1951 and there are a number of other services for which fees are charged.

Sometimes the charge is because the service is not covered by the NHS, for example, providing copies of health records or producing medical reports for insurance companies, solicitors or employers.

The Government’s contract with GPs covers medical services to NHS patients but not non-NHS work. It is important to understand that many GPs are not employed by the NHS; they are self-employed and they have to cover their costs – staff, buildings, heating, lighting, etc. – in the same way as any small business.

In recent years, however, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate.
Accident/sickness certificates for insurance purposes
School fee and holiday insurance certificates
Reports for health clubs to certify that patients are fit to exercise
Private prescriptions for travel purposes
Life assurance and income protection reports for insurance companies
Reports for the Department for Work and Pensions (DWP) in connection with disability living allowance and attendance allowance
Medical reports for local authorities in connection with adoption and fostering
Copies of records for solicitors
With certain limited exceptions, for example a GP confirming that one of their patients is not fit for jury service, GPs do not have to carry out non-NHS work on behalf of their patients. Whilst GPs will always attempt to assist their patients with the completion of forms, they are not required to do such non-NHS work.
The British Medical Association (BMA) suggest fees that GPs may charge their patients for non-NHS work (i.e. work not covered under their contract with the NHS) in order to help GPs set their own professional fees. However, the fees suggested by them are intended for guidance only; they are not recommendations and a doctor is not obliged to charge the rates they suggest.
Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients. Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time. Our GPs do non-NHS work out of NHS time at evenings or weekends so that NHS patient care does not suffer.
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. In order to complete even the simplest of forms, therefore, the doctor might have to check the patient’s ENTIRE medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

If you are a new patient we may not have your medical records so the doctor must wait for these before completing the form

It is recommended that GPs tell patients in advance if they will be charged, and what the fee will be. It is up to individual doctors to decide how much they will charge. The practice has a lists of fees based on these suggested fees which is available on request.

View our non-NHS services fees (PDF)
Not all documents need a signature by a doctor, for example passport applications. You can ask another person in a position of trust to sign such documents free of charge. Read the information that comes with these types of forms carefully before requesting your GP to complete them.

If you have several forms requiring completion, present them all at once and ask your GP if he or she is prepared to complete them at the same time to speed up the process.
Do not expect your GP to process forms overnight: urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this may cost more. Usually non-NHS work will take 4 weeks.

Non-urgent advice: Medical Reports/Non-NHS Work requests

Should you to get in touch with us regarding medical reports/non-NHS work/needing a copy of your medical record please email Northantsicb.reports.k83010@nhs.net

Vaccinations

Pneumococcal

Website
NHS: pneumococcal vaccine

RSV

Website
NHS: RSV vaccine

Shingles

Website
NHS: shingles vaccine


Flu

Flu vaccination is safe and effective. It’s offered every year through the NHS to help protect people at risk of getting seriously ill from flu.

The NHS website provides information about who can get it, how to book and where to get the vaccine.

Find out about flu vaccination for adults

Find out about flu vaccination for children

COVID-19

COVID-19 vaccination is safe and effective. It gives you the best protection against COVID-19.

The NHS website provides information about the vaccination, who can get it, and safety and side effects.

Find out about COVID-19 vaccination

Related information

NHS vaccinations and when to have them