Urgent appointments
To make an appointment, please submit your request through Anima. If you need help with the Anima form, our reception team can assist you in person or over the phone.
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our anima appointment request form
- phone us, Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To make an appointment, please submit your request through Anima. If you need help with the Anima form, our reception team can assist you in person or over the phone.
To request a routine appointment:
- use our anima appointment request form
- phone us, Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: Nurse Appointments
It’s usually best to call us in the afternoon to arrange these.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- phone us – Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171
- use your NHS account (through the NHS website or NHS App)
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Housebound patients and those too ill to attend the surgery may request a home visit by phoning reception before 10:30am. The receptionist will ask for brief details of the problem so that the doctor may judge the urgency of the visit, together with your name, address and phone number.
Please attend the surgery if at all possible and remember that for every home visit the doctor can see three or four patients in the same time at the surgery. Lack of transport is not an excuse for requesting a home visit.
Please only request a home visit if this is truly needed.
Non-urgent advice: Information
Think Pharmacy First
Pharmacy First is a new service that enables community pharmacies to supply prescription medicines for 7 common conditions without a GP appointment.
GP Enhanced Access
Pre-bookable Appointments available in the Evenings and Weekends 18:30 to 21:30 weekdays, 09:00 to 17:00 weekends
There are now more bookable GP and Nurse appointments available for Northampton patients, making it easier for you to be seen at a time that suits you including evenings, weekends and Bank Holidays.
To make an appointment at Northampton GP Enhanced Access Service please call us at the Eleanor Cross Healthcare on 01604 708481/760171 and we can book you in.
Enhanced Access is an extension of your usual GP practice, it is not a walk-in-service, and you will need to make an appointment through your usual GP Practice reception. You will be offered a face to face, Telephone or Video consultation, depending on your clinical
need.
The service is located on the ground floor of Highfield Clinical Care Centre, Cliftonville Rd., Northampton NN1 5BD. (ENTRANCE B)