Appointments

Urgent appointments

To make an appointment, please submit your request through Anima. If you need help with the Anima form, our reception team can assist you in person or over the phone.

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use our anima appointment request form
  • phone us, Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To make an appointment, please submit your request through Anima. If you need help with the Anima form, our reception team can assist you in person or over the phone.

To request a routine appointment:

  • use our anima appointment request form
  • phone us, Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We are pleased to announce the launch of a new local Online consultation service, OLEA – Online Enhanced Access

OLEA will be managed in-house by the Northampton GP Enhanced Access Service, which you may have accessed in the past. You can make bookings via your GP practice reception team.

This service will work alongside the GP Enhanced access service, but OLEA will only be available during normal practice hours. OLEA will be managed by your trusted local GPs, who are familiar with local healthcare pathways, prescribing guidelines, and referrals. This change will allow us to be more efficient when dealing with your needs and greater control over appointment availability.

How will this benefit you?
– Additional video or telephone consultations
– Available healthcare when you need it.
– Greater visibility of available appointments, allowing us to plan and allocate them to better suit your needs

Non-urgent advice: Nurse Appointments

For any routine nurse or healthcare assistant appointments e.g. for blood tests, vaccinations, NHS health checks, blood pressure checks, long term condition reviews, wound care, lifestyle advice etc, please call our surgery (Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171) rather than using Anima for this.

It’s usually best to call us in the afternoon to arrange these.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • phone us – Delapre Medical Centre 01604 708481 or Whitefields Surgery 01604 760171
  • use your NHS account (through the NHS website or NHS App)
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Housebound patients and those too ill to attend the surgery may request a home visit by phoning reception before 10:30am. The receptionist will ask for brief details of the problem so that the doctor may judge the urgency of the visit, together with your name, address and phone number.

Please attend the surgery if at all possible and remember that for every home visit the doctor can see three or four patients in the same time at the surgery. Lack of transport is not an excuse for requesting a home visit.

Please only request a home visit if this is truly needed. 

Non-urgent advice: Information

You should call the emergency services (ambulance 999) if the patient is severely injured, unconscious, unable to move following a fall, has taken an overdose or poison or has a tightness/pain in the chest associated with pain radiating down the arm.

Think Pharmacy First

Pharmacy First is a new service that enables community pharmacies to supply prescription medicines for 7 common conditions without a GP appointment.

GP Enhanced Access

Pre-bookable Appointments available in the Evenings and Weekends 18:30 to 21:30 weekdays, 09:00 to 17:00 weekends

There are now more bookable GP and Nurse appointments available for Northampton patients, making it easier for you to be seen at a time that suits you including evenings, weekends and Bank Holidays.

To make an appointment at Northampton GP Enhanced Access Service please call us at the Eleanor Cross Healthcare on 01604 708481/760171 and we can book you in.

Enhanced Access is an extension of your usual GP practice, it is not a walk-in-service, and you will need to make an appointment through your usual GP Practice reception. You will be offered a face to face, Telephone or Video consultation, depending on your clinical
need.

The service is located on the ground floor of Highfield Clinical Care Centre, Cliftonville Rd., Northampton NN1 5BD. (ENTRANCE B)